Customer chum客户流失customern.顾客；主顾；<口>家伙customer trust in insurance agents消费者对保险代理人信任customer maintenance and retention客户维系与挽留customer selective call forwarding用户选择呼叫转号Customers' Interactional Injusticecustomer perceived service quality顾客感知服务质量Customers constantly make calls.主顾常临。customer service and communication客户服务与交流customer rs final acceptance check用户的最终验收customer's power interruption timecustomer-perceived service value顾客感知服务价值